To help retailers better harness the power and potential of consumers’ first-party data, leading customer engagement platform ...

A shift in consumer behavior suggests that brands may need to rethink their approach to social media marketing.

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

The market shrugged off the University of Michigan’s latest consumer sentiment survey, but Rosenberg Research's David Rosenberg sure didn’t. In a note on Friday, Rosenberg called it “the worst ...

Successful customer and market research can provide the data you need to support specific business objectives, such as understanding requirements for a new market or a new product, fine-tuning your ...

Consumer Reports finds some AI voice-cloning tools lacking in safeguards against fraud and misuse. Experts recommend more ...

Customer surveys aren't just bad for companies. After reading the copious research on how surveys are actually used, I've come to the conclusion that they're even worse for us, the oversurveyed ...

CMSWire's research library provides current insights across customer experience, digital experience, contact center practices, customer data platforms, digital experience platforms, customer ...

18 Frugal Habits Boomers Should Rethink in Retirement New Canadian PM Mark Carney vows to fight US trade war ‘until Trump shows respect’ Which NFL Teams Have Not Won the Super Bowl? #nfl # ...