Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Customer satisfaction dropped 4% from last year, driven by business customer dissatisfaction, the American Customer ...

The airline industry score dropped to 74 overall in the latest report. That was down four points from 2024. The airline with the worst score by far was Frontier. Its score of 65 was down 4% from the ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

Hilton led other lodging operators for guest satisfaction, followed by IHG Hotels & Resorts, Airbnb and Marriott ...