To help retailers better harness the power and potential of consumers’ first-party data, leading customer engagement platform ...

A shift in consumer behavior suggests that brands may need to rethink their approach to social media marketing.

Online labor platforms increasingly rely on customer ratings to evaluate worker performance, yet these systems and their ...

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

Brillio, a leading digital transformation services and solutions provider, has been recognized by business research ...

Fake it till you make it' might be common advice to climb the corporate ladder, but new research shows that this attitude could also adversely affect job satisfaction and mental health.

OpenAI's Deep Research isn't something I thought I would use often, but I ended up using up my 10 queries in a matter of days ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

Consumer confidence plunged in March, hitting its lowest level since 2022 as lingering inflation, a slowing job market, and ...

Coveo Commerce’s Peter Curran talks to WWD about how gen AI could close the gap between online and in-person shopping.

Consumer Reports finds some AI voice-cloning tools lacking in safeguards against fraud and misuse. Experts recommend more ...

A recent ransomeware attack targeted Zacks, an American investment firm, and a cybercriminal claimed to have stolen records ...