To help retailers better harness the power and potential of consumers’ first-party data, leading customer engagement platform ...

A shift in consumer behavior suggests that brands may need to rethink their approach to social media marketing.

Online labor platforms increasingly rely on customer ratings to evaluate worker performance, yet these systems and their ...

Product marketers craft narratives that position the product effectively, address critical customer challenges and guide ...

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

Fake it till you make it' might be common advice to climb the corporate ladder, but new research shows that this attitude could also adversely affect job satisfaction and mental health.

Consumer confidence plunged in March, hitting its lowest level since 2022 as lingering inflation, a slowing job market, and ...

BNY Mellon Research Growth Fund (Class A at NAV) underperformed its benchmark during Q4 2024. Click here to read the full ...

Data centers are spiking electricity demand, and some worry states are striking deals that mean households will pay the cost.

Visible tattoos are far more accepted today than a decade ago in the UAE. What truly matters is your behaviour, ...

Rural hospitals with thin-to-negative margins may be forced to cut back on telemedicine and remote patient monitoring.

Google's AI model Gemini is getting even more personal. The company announced this week that enabling a new personalization ...